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Frequently Asked Questions

What is the status of the resort following the hurricanes?

Click here for the latest information.

What is your payment schedule?

An initial payment of 40% is due at the time of booking. The remaining balance is due 21 days prior to the arrival date.

What forms of payment do you accept?

We accept credit cards (American Express, Discover, MasterCard, and Visa).

What taxes are applied to a reservation?

U.S. Virgin Island Combination taxes are applied to all reservations. Effective January 1, 2016, rates are subject to 12.5% Government Hotel Tax.

What is your cancellation policy?

Cancellations made more than 21 days prior to the arrival date are refunded the deposit less the resort service fee. There are no refunds made within 21 days of the arrival date, unless travel insurance is purchased and the need to cancel is covered under the policy.

Do you offer travel insurance?

Yes, we are proud to offer our guests one of the best vacation rental protection policies in the industry. The Royal Adventure Travel Protection Program, underwritten by Jubilee at Lloyd’s, and supported by Rental Guardian, covers you and your vacation investment when many unexpected and unforeseen circumstances occur.

Travel insurance is optional and may be added to your reservation up to 30 days of your arrival date. Once purchased, travel insurance may only be canceled within ten (10) days of purchase. Reservations made within 30 days of your arrival date may still elect to add travel insurance after verification from the insurance provider. The cost for this insurance is 7% of your total booking charges.

We recommend you purchase travel insurance at the time of booking to ensure the best coverage. In addition to protecting your vacation investment against many unforeseen circumstances like natural disasters, hurricanes or an illness or injury to someone in the traveling party, Royal Adventure Travel Protection has other advantages including 24/7 emergency services hotline and medical coverage while you are at your destination.

For complete details on the program, please visit this website or call 866.914.5333.

What are the lobby hours as well as check-in and check-out times?

The lobby is open daily from 8:00 AM to 8:00 PM. Check-in time is 4:00 PM and check-out time is 11:00 AM. If you plan to arrive after 8:00 PM, you must notify the resort ahead of time.

Do you offer airport transportation?

No, but taxis are readily available at the airport.

Is housekeeping service provided during my stay?

No, rates include arrival and departure housekeeping. However, you may request housekeeping during your stay for an additional fee.

Does the resort have wireless internet?

Free WIFI is available in the lobby and in all of the resort-managed villas.

How far is the resort to the beach?

Our small but private and secluded Sugar Beach is a few downhill steps away at end of the resort’s nature trail. Lindquist Beach and Coki Beach are both just 0.5 miles from the property.

What are the dining options both on and off the resort?

An on-site restaurant is centrally located within the resort. It is independently managed, so hours of operation may vary.

Many other restaurants are located nearby in Red Hook. Please ask our the front desk for suggestions and information on dining options.

How close is the resort to the airport?

Cyril E. King Airport (STT) is 9 miles from the resort and typically a 25 minute commute.

Are the villas non-smoking?

Yes, all of our villa interiors are non-smoking.

Are pets allowed?

No, pets are not permitted within the villas.